Refund and Return Policy

Thank you for purchasing software from rampap.icu. We strive to provide high-quality mobile apps and business tools. Please read this policy carefully as it outlines our guidelines for refunds and returns.

1. Software Products

Due to the nature of digital software, we generally do not offer refunds or returns once a product has been purchased and downloaded. This is because it is impossible to return a digital product once it has been accessed.

2. Exceptions

We may consider refunds or returns under the following circumstances:

• Defective Software: If the software is proven to be defective and unusable, and our technical support team is unable to resolve the issue within a reasonable timeframe, a refund may be considered.
• Accidental Purchase: If you accidentally purchased the wrong software and contact us immediately (within 24 hours of the purchase), we may be able to offer an exchange for the correct product or a refund.
• Subscription Cancellation: For subscription-based software, you may cancel your subscription at any time. However, refunds are not provided for the remaining period of the subscription. The cancellation will take effect at the end of the current billing cycle.

3. Refund Process

To request a refund, please contact our customer support team through the contact form on our website. You will need to provide the following information:

• Order number
• Software name
• Detailed description of the issue
• Any relevant screenshots or error messages

Our team will review your request and may ask for additional information to assess the situation. Please allow up to 10 business days for us to process your refund request.

4. Refund Approval

If your refund request is approved, we will process the refund to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items

The following items are non-refundable:

• Software that has been used extensively or for a prolonged period.
• Software that has been modified or altered by the customer.
• Services such as installation, customization, or training.

6. Changes to This Policy

We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

7. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us through the contact form available on our website.